I AM IT

Much of the information and many of the programs a company needs to run are now stored in the cloud: they aren’t saved or used on just one computer, but on many connected computers (the “cloud”) and can only be used by a computer when it connects to that network. Cloud Engineers design and build the network that holds this information. They also make sure that other computers can use this information.

Computer Operators show users how to use their computer systems and hardware and walk them through the troubleshooting and repair process. Computer Operators have excellent computer knowledge, problem solving, and customer service skills.

Data Center Operators maintain and support the services at the Data Center, the facility organizations use to house their computer systems and associated components.

Infrastructure Engineers have knowledge of and work on issues across all parts of the infrastructure process. They can also communicate with business people, applications owners, and customers in a non-technical way. Infrastructure Engineers have excellent technical, problem solving, and communication skills.

The IT Architect provides technical leadership and makes sure there is long-term alignment between product development and infrastructure. The IT Architect has significant knowledge of a broad range of infrastructure technologies as well as analytic and communication skills.

Network and Systems Administrators help Network Engineers to build a company’s network and to make sure that it runs well. They also make sure that the network cannot be used by people outside of the company without permission.

Network Engineers design and build a company’s network. They make sure that the company’s computers are connected and that information moves quickly and easily between them.

Network Operators help technicians monitor and maintain the company’s network systems. They fix issues and make improvements to the network. Computer Operators have excellent computer experience, network knowledge, and problem solving skills.

Production Support is the role that receives requests from users for help and either responds to them or sends the requests to other members of the technical team for solutions.

Storage Engineers design and build the databases that companies use to store their information. They make sure that the databases are large enough to store all of the company’s information and that many people can use that information at once. They also make sure that people in the company are only able to see the information they need, and that others outside the company can’t access that information without permission.

Systems Analysts are responsible for keeping track of how well a company’s network is working and making sure that the computers in the network are using the most up-to-date software they need to work well together. They also make sure that the information in the company’s databases can be seen by the people that need to see it and that extra copies of that information exist.

Systems Programmers create software that provides services to the computer system, rather than the product or user. Systems Programmers have excellent technical and problem solving skills.

Technical Analyst gather data and analyze results as relates to infrastructure issues. They have experience in databases and knowledge of programming.

Telephony Architects design and build communications networks. They have excellent technical, critical thinking, and communication skills.