I AM IT

Account Executives work closely with clients to ensure their satisfaction, making sure clients’ needs are being met quickly and successfully. In addition, they also help manage team projects and assist their organization in obtaining new clients. Account Executives excel in communication, customer service, and multi-tasking.

Individuals in Deskside Support provide in-person support to customers and employees within the organization. They identify and fix issues in both hardware and software, as well as provide support for setting up new technology. Individuals in these roles have strong communication, customer service, and problem solving skills.

Helpdesk Technicians provide technical and product support, help customers start using products, and solve technical problems. They use communication and problem solving skills to respond to telephone calls and emails to guide the computer user through the steps to fix the issue.

The IT Liaison is the bridge between information technology and the business team in an organization. Individuals in this role help improve communication between the technology and business teams. Besides having technical skills, IT Liaisons have a good understanding of business and how technology can help improve an organization’s processes.

Sales Engineers are members of the Client Relations & Customer Service family that combines technical and sales expertise. In this role, they use their technical knowledge to better sell products to customers based on their technical benefits. Sales Engineers employ both technical skills and sales skills, such as communication and customer service.

Solutions architects identify the business’s current problems and future technological goals and help to build new systems needed by an organization.

Support Analysts handle the day-to-day technology support for employees and clients and develop strategies to improve technology to avoid future problems. Individuals in this role excel in problem solving, technical skills, and communication.

Trainers teach customers how to use the product when they first receive it. They build curriculum and create procedures for training new users. Trainers have excellent communication skills and judgement.